Shipping

We currently ship to the United Kingdom and Europe. Shipping fees cover not only postage, but also packaging, handling, and fulfilment costs.

United Kingdom

• Free shipping on orders over £45.99

• Orders under £45.99: £4.99 shipping

• Estimated delivery time: 3–5 working days

Europe

• Flat-rate shipping: £12.99

• Estimated delivery time: 7–10 working days

All orders are processed within 1–2 business days.
You’ll receive a confirmation email once your order is on its way.

Please note that orders shipped to the EU may be subject to import VAT, duties, and handling fees. These charges are not included in your order and must be paid by the customer upon delivery.

All orders are carefully packed to ensure they arrive safely, using protective mailing bags.

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Returns

We hope you love what you receive.
If something isn’t quite right, we’re here to help.

• Returns are accepted within 14 days of delivery

• Items must be unused, undamaged, and in their original packaging

• To start a return, please contact us at bamboozoo.co.uk@gmail.com

Once your return is approved, we’ll guide you through the next steps.

Please note:

• Shipping fees are non-refundable

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

If your item arrives damaged or there’s an issue with your order, let us know — we’ll make it right.

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A Small Note

Bamboo Zoo is a small, thoughtful brand.
We handle every order with care, and we appreciate the same patience and kindness in return.

If you’re unsure about anything before ordering, feel free to reach out.